Powering Performance with Formal/Informal Learning at the 5 Moments of Need with Bob Mosher

May 31, 2023
3 minutes
Bob Mosher joined #IDIODC May 31.

The 5 Moments of Need exist in every department of every enterprise and require a strong and efficient learning ecosystem. Both formal and informal learning solutions support each of the moments in different ways. When you need to learn NEW stuff or MORE stuff, those are the first two moments of need and probably the most obvious. But there is also APPLY, CHANGE, and SOLVE. These are moments that require learning solutions supported by solid design and development processes, and systems as well.  

Bob Mosher is the founding member at 5 Moments of Need and joined us to share his experiences putting these philosophies into practice. We talked about the basics, but also jumped into why and how we need to adjust our practices. Bob shared a few case studies and stories about the important business impact applying the 5 Moments of Need can have. And you don't need to be an instructional designer to benefit from this conversation. Every business leader can improve their operations by knowing more about these 5 distinct moments where a learning intervention is required.

This episode could be the 45 minutes that launches your career within your organization. Invite your managers and watch it together as a team.

To see all the comments from the chat, check out the full session right here.  

And to ask more questions, or participate in extended conversations about this episode, please join us in the IDIODC LinkedIn Group.  

About Bob Mosher

Bob Mosher is a senior partner, and the Chief Learning Evangelist, at APPLY Synergies, a strategic consulting firm that specializes in helping learning organizations design, develop and measure effective learning and performance support strategies to meet the 5 moments of learning need™.  

Bob has been an active and influential leader in the learning and training industry for over 40 years and is known worldwide for his pioneering role in new approaches to learning. He has acted as an influential voice in the Learning and Development industry by speaking at conferences and by being an active participant and author within industry associations such as the Masie Consortium ISPI, ATD, and CLO Symposium/Magazine. 

Bob is a co-author of the book: “Innovative Performance Support: Strategies and Practices for Learning in the Workflow” 


Instructional Designers in Offices Drinking Coffee (affectionately known as IDIODC) is a weekly live videocast and podcast that helps instructional designers with pain points and provides best practices and industry insight.  

Every Wednesday morning at 10am ET hosts Brent Schlenker and Chris Van Wingerden guide us through an upbeat and candid conversation with their guests from the elearning and training world. The live cast session encourages peers to participate in the chat and share their own personal insight! After airing live, you can catch the learning podcast on all major streams such as Spotify, Apple and Google Play podcasts, as well as on YouTube.

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