Off The Shelf Courses To Meet Your Training Needs

Off the shelf courses by experts you can rely on. A fast and cost-efficient way to provide training in compliance, business skills, leadership, safety, and more.

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Many of these course packages are available for bulk purchasing as part of a larger collection – contact us for the full details of what can be combined for a better deal.

Basic Business Skills

There are some basic business skills we all should have to be successful, no matter what type of job we may have or where we may work. When developed, these basic skills will help anyone increase personal performance and professional success. Whether it’s building required job skills, meeting customer needs, being able to make great decisions, or understanding the business strategy. Of all these skills matter and will make a significant difference in your ability to succeed. Therefore, if you’d like to increase your contribution at work, and create future career opportunities for yourself, then the Basic Business Skills courseware is just the thing to help get you started in the right direction.

Included Courses

Strengthen Job Required Skills
Know and Meet Customer Needs
Identify All Outcomes of a Potential Decision
Ensure Strategy Alignment
Seeking Out Cutting Edge Ideas
Organizing Your Workspace
Resources for Success
Learn Workplace Technology
Work Place Rules and Policies
Understanding Financial Management
Each course is approved for 1 hour of PMI PDU credit

Become a Contributing Project Team Member

Most of us from time to time will be part of a project team. We’ll be required to work with others, complete assignments, as well as communicate progress and project challenges. Building your skills to be an effective project team member is a great thing todo. When we take the time to develop our skills to contribute to projects at a higher level, there are numerous benefits. Not only does the team and company benefit from higher levels of performance, but we benefit too. We are seen as a valuable team member, we are looked to for advice and information, and we create future opportunities for more challenging and exciting work projects. Therefore, if you’d like to increase your contribution as a project team member, then the Become a Contributing Project Team Member courseware is a great place to start.

Included Courses

| Performance Measures for Performance
Effective Decision Making
*Understand Past Project Issues
Meeting Customer Needs
Share What You Think is Best
*Potential Project Risks
Navigate within the Organization Structure
Know the Competition
Clear and Concise Emails
*Each course is approved for 1 hour of PMI PDU credit

Building Your Career

Building a career can be very rewarding, both personally and financially. And while our managers can help us seek out new opportunities and build the skills required for the future, it is really up to us to take charge and guide our own career. The Building Your Career courseware will help you do just that. You’ll learn how to identify potential career opportunities, identify skill gaps, create a personalized career plan, and build a personal network. This courseware will give you all the tools you need to take control of your own career and move it in an exciting and meaningful direction.

Included Courses

Potential Career Opportunities
Company Jobs and Opportunities
| Identify Your Skill Gaps
Create a Career Plan
Building Skills for Your Career
Building a Personal Network
Branding Yourself
Reconcile Insufficient Career Opportunities
Each course is approved for 1 hour of PMI PDU credit

Building Your Leadership Skills

Being a leader is not just about managing others. It’s also about being a positive role model with others, taking personal responsibility for your actions, and taking the lead to increase your contribution to the organization. Personal leadership is also about communicating well with others, being able to manage conflict when it arises, and inspiring others to be their best. You certainly don’t have to have direct employees to do any of that. When we make the effort to build our personal leadership skills, we increase our contribution to the organization, are seen as valuable players, and create future opportunities for our career. The Building Your Leadership Skills courseware will help you strengthen your leadership skills for whatever role you may have, now as well as in the future.

Included Courses

Keeping Customers Informed
Seek Out the Ideas and Opinions of Others
Show Good Judgment Regarding Creative Ideas
Integrity Review
| Contributing to the Organization Strategy
Support the Organization’s Vision and Strategy
Manage Conflict with Others
Learn From a Conflict Management Expert
How Inspiring Are You?
Be a Powerful and Inspirational Role Model
Each course is approved for 1 hour of PMI PDU credit

Communicating with Others

No matter where you work or what job you have, communication matters. We need to communicate with our boss, our co-workers, as well as our customers or clients—we are in constant communication with others. Therefore, it’s a great idea for everyone to build their personal communication skills. When we take the time to strengthen our communication skills, we become more effective at work, we get more things done, and people enjoy working with us. All of which makes for a great and rewarding work situation. The Communicating with Others courseware will provide you the information and tools you’ll need to strengthen your personal communication skills and become more effective at work.

Included Courses

Nonverbal Communication
Understanding Body Language
Talk About and Promote the Company Vision
| Create a Vision Branding Statement
Handling Customer Complaints
Each course is approved for 1 hour of PMI PDU credit

Communicating Technical Information

Sometimes it can be difficult to effectively communicate complex information to an audience who does not share the same background and expertise in the subject matter as you do. Whether you’re delivering a presentation on marketing data to a group, making a sales pitch on complex software to a client, or just having a one-on-one conversation about what you do in your job, this course bundle will teach you how to effectively communicate technical information to a diverse audience, making your meaning clear and leaving your audience members with the information they need to know.

Included Courses

Know Your Audience
Simplification Through Visualization
Making It Real
Impactful Presentations
Each course is approved for 1 hour of PMI PDU credit

Creating Great Work

The work we do matters.Having work that excites and motivates us is important. When we do, we are more engaged, enjoy our work more, and are more productive. All of which makes it interesting and fun to go to work. And while our manager and the organization do impact our work situation, we can make an impact too. There are a number of things we can do on our own to ensure we have work that is challenging and enjoyable. The Creating Great Work courseware will help you do just that. By helping you understand what work excites you, how to increase the level of challenge at work, as well as creating a great work-life balance, you’ll learn how to take charge of your own work situation and create exciting and rewarding work.

Included Courses

What Excites You at Work
Increase the Level of Challenge at Work
| Analyze Key Experiences for Lessons Learned
Work-Life Balance for You
The Right Level of Challenge
Each course is approved for 1 hour of PMI PDU credit

Customer Service Basics

Most of us interact with customers in some way. Whether we call them customers or clients, and whether they are outside the company or inside the company, all of us tend to interact with customers at some point. Therefore, it’s great to have strong customer service skills. Knowing how to build customer rapport, understand our customer needs, and being able to handle upset customers are all part of great customer service. The Customer Service Basics courseware will help build your skills to effectively communicate and meet your customer needs, thus helping you and your organization achieve its goals.

Included Courses

Building Customer Rapport
Listening to Your Customers
Developing Your Customer Focus
Customer Service Over the Phone
Internal Customer Service
Serving Customers in the Field
Customer Service Confrontation and Conflict
Each course is approved for 1 hour of PMI PDU credit

Design Thinking

You’ve probably heard the term “Design Thinking” around your workplace lately. But what exactly is Design Thinking, and how is it bringing benefits to companies and individuals who work outside of the design realm? The Design Thinking course bundle will clue you into one of the biggest trends in problem solving approaches utilized by successful companies today. You’ll build your skills in the Design Thinking process, allowing you to effectively tackle challenges with a human-centric approach, reaping benefits for both customers and clients as well as coworkers and teammates.

Included Courses

Why Design Thinking? 
What Is Design Thinking? 
The Design Thinking Process: Empathize 
| The Design Thinking Process: Define 
The Design Thinking Process: Ideate
The Design Thinking Process: Prototype
The Design Thinking Process: Test
Applications of Design Thinking

Developing for Success

To be successful in any role, we should always be developing and building new skills. High performers are always finding ways to learn more and grow their expertise; it’s part of what being a high performer is all about. When we grow new skills, we not only perform better in our current jobs, we have more future opportunities available to us as well. The Developing for Success courseware equips you with the tools and information to take the steps required to identify the skills you need now and in the future, as well as shows you how to brand and promote your professional skills, create a personalized skill development plan, and to uncover the best professional organizations for you.

Included Courses

Exploring Company Job Opportunities
Brand and Promote What You Do
Identify Potential Career Opportunities
| Know Your Skills and Gaps
| Building Skills and Capabilities 
Skill Development Opportunities
Personal Skill Development Plan
Increase Your Personal Performance
Best Professional Organizations for You
Personal Expectations and Your Workload
Each course is approved for 1 hour of PMI PDU credit

Developing Work Relationships

The relationships we have with others matter. When we develop great relationships at work, we enjoy work more, are able to get more done with others, and are viewed as an important member of the team, all of which makes for a great work environment for yourself as well as others. The Developing Work Relationships courseware will help you strengthen your relationships with your colleagues and peers, help you build your personal network, as well as strengthen your trust with others. When you make the time to develop your work relationships, you’ll find the reward is great. Not only will you be more successful at work, you’ll find yourself more engaged and enjoying work much more.

Included Courses

Working with a Diverse Team
Build your Network
Empathy for Others 
| Share Your Knowledge and Expertise
Recognize Your Peers
Building Trust with Others
Balance Conflicting Customer Priorities
Each course is approved for 1 hour of PMI PDU credit

Increasing Your Contribution at Work

We all want to do well at work. When we perform well, contribute at a high level, and are seen as a valuable asset to the team, we enjoy work more and have more opportunities. And while our manager typically determines the work that must be accomplished and when, as individual employees we can also greatly impact our work and the level of contribution we achieve. The Increasing Your Contribution at Work courseware will show you how you can be a high performer and increase how you contribute to the team and organization. By staying productive at all times, creating accountability, and increasing your personal success, the courseware will help you take control of your own work situation and drive your personal success now and in the future.

Included Courses

| Increase Your Personal Success
Struggling to Meet Commitments
Increase Your Personal Engagement
| Increase the Quantity of Work
| Stay Productive While Waiting for Answers
| When Are You Most Creative
| Organizing Information for Productivity
| Creating Accountability for Business Results
Each course is approved for 1 hour of PMI PDU credit

Personal Behaviors and Conduct

Character, integrity and personal conduct matter. They matter in our personal life and they matter at work too. How we conduct ourselves with others makes a difference in our overall ability to succeed. Individuals who show strong character and integrity develop a high level of trust and respect with others, are seen as leaders, and are looked to as an important part of the organization. When you take the time to strengthen your personal behaviors and conduct, you will certainly see a benefit. The Personal Behaviors and Conduct courseware will help you understand if your behaviors are consistent with the company values, if you tend to overreact to stressful situations, and teach you how to strengthen your interactions with others.

Included Courses

| Manners and Courtesy at Work
| Developing an Attitude to Learn
| Increase Your Objectivity
| Do You Overreact
| Persevere During Setbacks
| Being Consistent with Company Values
| Don’t Jump to Solutions
Each course is approved for 1 hour of PMI PDU credit

Starting a New Job

When we start a new job, it can take some time to get going. There’s so much to learn and understand that it can take a while to become fully productive members of our team. And while our manager knows it will take some time for us to ramp up, it certainly benefits us individually if we can decrease the time it takes to getup to speed. The faster we become contributing members of the team, the faster we will be seen as high performing employees and a valuable asset of the organization. Therefore, it’s to our benefit to help the process along. The Starting a New Job courseware will help anyone starting a new job or role within the company. From understanding what is expected to getting to know your team members, this courseware is exactly what new employees need to be successful right from the start.

Included Courses

| Clear Work Expectations
| Learn about the Company and Customers
| Information for Success
| Making an Impact
| Getting to Know Your Peers
| Six Month Work Priorities
| Current Performance Review
Each course is approved for 1 hour of PMI PDU credit
This bundle or toolkit is approved for SHRM recertification credit
This bundle or toolkit is approved for HRCI recertification credit

You and Your Boss

While it is true that the organization and your boss have a responsibility to create a great work situation for you, it’s also true that you have a responsibility as well. You are responsible for taking action and doing the right things that will help you grow in your career and create a great work situation for yourself. If something isn’t going well, a great question to ask is “What can I do to make it better?” The You and Your Boss courseware is all about developing a great relationship with your boss, and strengthening your ability to facilitate productive conversations with him or her. When you are able to ask for feedback, talk about how you support the organization’s vision and strategy, as well as discuss your work-life balance needs, you will find that you have a stronger work situation for yourself now as well as in the future.

Included Courses

| Feedback for Great Results
| Ask Your Boss for Feedback
| Support the Company Mission and Vision
| Discuss Your Work-Life Balance Needs
| Recognizing Your Boss for Personal Achievements
Each course is approved for 1 hour of PMI PDU credit

Courseware for Managers: Building Trust and Respect

As a leader and manager, trust is one of the most important things you must build with your employees. Research continues to show time and time again, that employees who have a high level of trust with their manager are more productive, more engaged, and stay longer with the organization. Trust matters. Therefore, what you do as a leader to build trust within your team is essential. The Building Trust and Respect courseware will provide the tools and actions you need to strengthen the trust between each of your employees. When you make a commitment to strengthen the trust with each person, you’ll find your team will be much more successful, enjoy work more, and want to stay with the organization.

Included Courses

| Supporting Company Values
| Fairness with Others
| Building Trust with Employees
| Trusting Others to Innovate
| Respect through Resources
Each course is approved for 1 hour of PMI PDU credit

Courseware for Managers: Coaching Career Development

As a manager, one of your roles is to help coach and develop your employees. This includes helping them grow in their career. Whether it’s understanding a person’s career aspirations, helping individuals navigate the company career system, or assisting your employees in building a professional network—you can help and you should. The Coaching Career Development courseware will help you build your knowledge and skills to best help your employees as they embark on their own personal career path. Great career coaching from you matters. Your employees will be grateful for the assistance, and the organization will be thrilled with employees who are growing in their skills and increasing their contribution to the company.

Included Courses

| Employee Career Aspirations
| The Company Career System
| Career Plans for Your Employees
| Finding Employee Development Opportunities
| Building an Employee’s Professional Network
| Career Plans and Employee Expectations
Each course is approved for 1 hour of PMI PDU credit

Courseware for Managers: Communication Skills for Managers

As a manager, it is essential you are a good communicator. You are in constant communication with others. Whether it’s with senior leaders, peers, or your employees, you must be able to clearly articulate your thoughts and ideas, as well as deliver clear and concise messages. When you do, you’ll find your team clearly knows what they need to do, fewer mistakes are made because everyone is clear on what needs to be done, and as a result you will be more successful. The Communication Skills for Managers courseware provides what you need to build your managerial communication skills to help you be a more effective leader and manager.

Included Courses

| Team Communication Expectations
| Managerial Listening Skills
| Communicate Clear and Concise Messages
| Team Listening
| Right Information at the Right Time
| Communicating with Different Audiences
| Team Communication Feedback
| Communicating Key Messages
Each course is approved for 1 hour of PMI PDU credit

Courseware for Managers: Conflict Management Skills

When you’re in a leadership position, you’ll find it’s inevitable that conflict will arise, therefore knowing how handle the conflict is essential. The Conflict Management Skills courseware will help you learn how to set conflict management expectations with your team, create a culture that handles conflict successfully, as well as provides the guidance you need to coach others to handle conflict successfully. When you take the time to build your skills to strengthen conflict management skills within the team, you’ll find your teamworks better with others, is able to deliver great results in a timely manner, and is not frustrated with a challenging work environment, but instead enjoys being part of a cohesive and productive team.

Included Courses

| Helping Employees Manage Conflict
| Help Groups Resolve Conflict
| Conflict Management Expectations
| Create a Conflict Management Culture
| Coaching Employees to Manage Conflict
Each course is approved for 1 hour of PMI PDU credit
This bundle or toolkit is approved for SHRM recertification credit

Courseware for Managers: Creating Great Teamwork

Teamwork matters. When a team is cohesive and works well together, individuals are more engaged, more productive, and are more satisfied at work. A great team environment benefits everyone including individual employees, managers and the organization. As a leader, you can have a significant impact on the level of teamwork your team experiences, and taking the right actions and creating the right expectations matters. The Creating Great Teamwork courseware will help you set the right team norms and expectations, create a strong team culture, as well as help your employees strengthen their ability to work with others. All of which will strengthen the level of teamwork your team experiences.

Included Courses

| Team Norms and Expectations
| Creating a Strong Team Culture
| Working with Others Within the Company
| Project Teams Rely on Each Other
| Involving Others for Great Decisions
Each course is approved for 1 hour of PMI PDU credit

Courseware for Managers: Customer Service Management

If you manage employees who interact with customers on a regular basis, then the Customer Service Management courseware is for you. This courseware will help you shape the direction of your customer service team, teach you how to provide feedback to your customer service agents, and help you inspire and motivate your employees. You’ll also spend time focused on learning how to coach your customer service agents to higher levels of performance. When you take the time to strengthen your skills to coach and manage your customer service agents, you’ll find your team is more successful, your customers are happier, and you’ll see an increase in the bottom line.

Included Courses

| Shaping the Direction of Customer Service
| Inspiring and Motivating Customer Service     Agents
| Giving Feedback to Your Customer Service Agents
| Customer Service Coaching
| Customer Service Quality
| Customer Feedback and Insight
| Onboarding New Customer Service Agents
| Managing Remote Customer Service Teams
Each course is approved for 1 hour of PMI PDU credit

Courseware for Managers: Delegating Work

As a manager and leader of others you must be able to delegate well. Delegation is an essential skill for all leaders, and when not done well can create a number of problems. Therefore, it’s so important you take the time and make the effort to build great delegation skills. When you delegate well, sharing clear expectations, work gets done on time and with the desired level of quality. The Delegating Work courseware will help you delegate with clear expectations, get buy-in when delegating to others, and show you how to confront others when  agreements are broken. All of which makes an effective delegator.

Included Courses

| Delegating to Others
| Delegating with Clear
| Expectations Getting Buy-In When Delegating
| When Agreements are Broken
| Leadership through Delegation
Each course is approved for 1 hour of PMI PDU credit

Courseware for Managers: Developing and Coaching Employees

When you are a manager and leader of others, one of your responsibilities is to help coach and develop your employees. It is your job to help your employees build their skills, share what they are doing well and what they can improve, as well as take an active interest in helping each person perform at his or her best. The Developing and Coaching Employees courseware provides the coaching and development you need, as a manager, to provide great employee feedback, create employee skill development plans, as well as create energizing work for your team. All of which, when done well, increases employee performance, engagement and retention.

Included Courses

| Support Your Team for Performance
| Giving Employee Feedback
| Building Employee Skills
| Skill Development Plan
| Coaching After Mistakes
| Energizing Work
| Support Employee Development
| Improve the Feedback You Give Others
Each course is approved for 1 hour of PMI PDU credit
This bundle or toolkit is approved for SHRM recertification credit

Courseware for Managers: Discussing Total Compensation

As a manager, working through compensation issues is one of your most important roles. And while it’s so important to each individual, discussing compensation can be difficult and uncomfortable at times. As a leader, it’s to your benefit to learn how to conduct effective and productive conversations about compensation issues. When you do, your employees will appreciate the great conversations, and you’ll find them much easier to facilitate. The Discussing Total Compensation courseware will provide the structure and guidance you need to facilitate the difficult, yet critical, compensation discussions with your employees.

Included Courses

| Market Range Compensation
| Performance and Rewards
| Linking Performance and Rewards
| Going Above and Beyond
| Benefits Discussion

Courseware for Managers: Giving Great Feedback

Great feedback is essential for everyone’s success. In order to be successful and perform at a high level, we need to know what we’re doing well and should continue doing, what we need to improve, as well as what we need to stop doing. No matter how successful each of us may be, feedback is an important part of doing our job, and doing it well—and managers play a critical role. It is a manager’s job to coach and develop employees, and to help each person stay on track. All of this of course includes giving great feedback. The Giving Great Feedback courseware gives managers the tools and guidance needed to strengthen the feedback given to employees to ensure that each person can perform at his or her best.

Included Courses

| Improve the Quality of Feedback You Give
| Employees Monitor Personal Performance
| Acting with Appropriate Speed to Problems
| Employee Reactions to Performance Evaluations
| Teams Monitor Performance
Each course is approved for 1 hour of PMI PDU credit

Courseware for Managers: Increasing Employee Engagement

As a manager, one of your main areas of focus should be employee engagement. Research shows time and time again that engaged employees deliver higher levels of performance, contribute greater than those who are less engaged, and choose to stay longer with the organization. All of which contributes to your team’s success, as well as the bottom line. The Increasing Employee Engagement courseware provides a number of tools and actions you can do with your employees to help maintain or increase each person’s level of engagement. From connecting a person’s work to the larger organization strategy, to using an employee’s best skills and abilities, this courseware will help you engage and inspire your employees to greater levels of performance and personal work satisfaction.

Included Courses

| Supporting Employees
| Connecting Work to the Organization
| Requirements for Success
| Using an Employee’s Best Skills and Abilities
| Team Satisfaction
| Inform and Inspire Your Team
| Work-Life Balance for Each Person
| Appreciating Contribution and Results
Each course is approved for 1 hour of PMI PDU credit
This bundle or toolkit is approved for SHRM recertification credit

Courseware for Managers: Leadership Essentials

When you’re in a managerial or leadership role, your leadership skills are essential. Your ability to make great decisions, align resources to strategic priorities, increase employee innovation, and keep your top talent are all part of the responsibilities of being a strong leader. The Leadership Essentials courseware will help you build the skills you need to effectively lead and manage others, including connecting individual goals to the organization vision, responding to issues and concerns, as well as helping you increase your integrity and consistency with individual and organization values.

Included Courses

| Become a Reliable Leader with Integrity
| Balance Your Leadership and Employee Roles
| Connecting Goals to Vision
| Connecting Team Work to the Strategy
| Align Resources to Strategic Priorities
| Speaking Your Mind
| Innovation Norms and Expectations
| Are Your Actions Consistent with Your Values
| Keep Your Top Talent
| Increase Employee Innovation
| Responding to Issues and Concerns
| Analyze the Pros and Cons of Key Decisions
Each course is approved for 1 hour of PMI PDU credit
This bundle or toolkit is approved for SHRM recertification credit

Courseware for Managers: Leading the Organization Strategy

As a manager and leader one of your jobs is to ensure you and the team is focused on helping the organization achieve its strategy and vision. You want to make sure the work your team completes is connected to the vision and helps move the company forward towards its goals. When teams and individuals align their work to the strategy, not only does it help the company be more successful, it also creates meaningful work for employees. When employees see the value in the work they do, they feel more valuable, become more engaged, and are more motivated to do great work. The Leading the Organization Strategy courseware will help you connect employees to the organization strategy, finds way to understand and share the strategy with others, as well as helps you set expectations for what must be achieved.

Included Courses

| Integrity Expectations
| How Employees Support Organization Goals
| A Leader’s Thoughts on Strategy
| Connecting Work to Company Objectives
| Meeting Goals and Achieving the Strategy
| Connecting Work Projects to the Vision
| Capture and Share Best Practices
| Trust Others to Drive the Strategy
Each course is approved for 1 hour of PMI PDU credit
This bundle or toolkit is approved for SHRM recertification credit

Courseware for Managers: Management Essentials

When you’re a manager, there are some basic, essential skills everyone should have. Whether it’s setting clear work priorities, building great teamwork, listening well to others, or performing a performance review. Each of the skills impact how effective you’ll be as a manager. The Management Essentials courseware will help you build these skills and others. By giving you on the job development exercises to evaluate performance, set clear expectations, and create the right level of challenging work, you’ll build the skills required to be a great and motivating manager for each of your employees.

Included Courses

| Giving Clear Work Priorities
| What Employees Need
| Reinforce Great Teamwork
| Valuing Employees
| Listening to Others’ Ideas and Opinions
| Problem Solving Expectations
| The Right Workload for Employees
| The Great Things Employees Do
| An Ethics and Integrity Discussion
| Perform a Performance Review
| Creating Challenging Work
| Receive Feedback From Your Employees
| Creating a Great Work Situation
| Evaluating Performance in the Right Way
| Perform a Departure Review
Each course is approved for 1 hour of PMI PDU credit

Courseware for Managers: Managing for Success

Even if you have the managerial basics down, there is always an opportunity to learn, especially since managers need to be able to do so many things. The Managing for Success courseware helps managers strengthen their ability to lead and manage others by providing the tools and information they need to create a strong team culture, build integrity within the team, capitalize on the strengths and differences of others, as well as help team members solve problems and challenges in the best way possible.

Included Courses

| What the Team Loves About the Company
| Building Relationships with Colleagues
| Team Work-Life Balance
| More Than One Solution
| Solving Problems in the Right Way
| Team Integrity
| Speaking Freely with Others
| Soliciting Ideas and Opinions
| Differences Make a Stronger Team
| Understand Customer Needs
| The Importance of Safety
| Create a Safety Culture
Each course is approved for 1 hour of PMI PDU credit

Courseware for Managers: Meeting Management

Effective and productive meetings are the foundation of any group, team or project. And if you’re like most people, you attend a lot of meetings. In fact, sometimes it may seem we have so many meetings; it’s hard to get our work done. Add to the fact that many meetings can be unproductive and the numerous meetings we must attend can be daunting. Break the cycle of unproductive, time wasting meetings, and learn how to facilitate and lead effective meetings. From preparation to facilitation to being an effective meeting member, the Meeting Management courseware will help you transform the meetings you lead to focused, effective and successful events, each and every time.

Included Courses

| Prepare for Any Meeting
| Conduct Effective Meetings
| Be a Significant Meeting Member
| Stay Focused in Meetings
| Meeting Behavior Expectations
Each course is approved for 1 hour of PMI PDU credit

Courseware for Managers: Onboarding New Employees

When you hire new employees, you want them to be productive and an integrated part of the team as fast as possible; this not only helps the team and organization, but the employee as well. To achieve this goal, there are a number of actions managers can take to help new employees onboard quickly and effectively. The Onboarding New Employees courseware will equip you to do just. By helping new employees learn their new role, what’s expected of them, get to know their team members, and building required skills, you will help any new hire become an effective and contributing new member of the team successfully and with speed.

Included Courses

| New Hire Expectations of a Manager
| First Weeks’ Deliverables
| Team Members Introduce Themselves
| Great Work Situations for New Hires
| Learning a New Role
| We Wish We Had Known
| Learning from Co-Workers
| Teams Share with New Hires
| New Hires Build New Skills
| Coaching New Hires
| New Hires Get Coaching From Others
| Reconnect Employees to Individual Work
| Feedback for New Hires
| Exploring Professional Development
| New Hires Build a Professional Network
|  Feedback from New Hires
| New Hire Performance Review
| Work and Challenges in the Future
Each course is approved for 1 hour of PMI PDU credit
This bundle or toolkit is approved for SHRM recertification credit
This bundle or toolkit is approved for HRCI recertification credit

Courseware for Managers: Project Management for Managers

When you’re in charge of managing a project there is a lot to do. Whether it’s planning and tracking tasks and assignments, involving others in the right way, communicating to stakeholders or negotiating and decision-making. All of these skills must be used when you are responsible for the success of a project. Whether this is your first or twentieth project, the Project Management for Managers courseware is for you. This courseware will strengthen existing skills and build new ones to help you successfully manage any project from start to finish.

Included Courses

| Team Involvement in Planning
| Brand and Promote Your Project
| Project Plan Updates
| Planning Tools and Resources
| Articulate the Attributes of Your Ideas
| Essential Project Plan Components
| Status Reporting Expectations
| Sharing Essential Project Information
| Sharing Problems Right Away
| Monitor Project Status
| Objectively Evaluate Proposals
| Advocate for Interests
| Be Open to Different Solutions
| Focus on the Issues vs. Individuals
| Negotiating with Difficult People
| *The Likelihood of Project Risk
| *Responding to Project Risk
| *Minimize the Consequences
Each course with a * is approved for 1 hour of PMI PDU credit

Courseware for Managers: Providing Resources for Success

When you manage others, one of the things you are responsible for is meeting the resource needs of your employees. Research shows that when employees have the resources they need to do their job, with quality, they are more engaged, more productive, and have higher levels of work satisfaction. Therefore, building your knowledge and skills to address the resource needs of your employees is a great thing to do. The Providing Resources for Success courseware will help you understand the resource needs of your employees, identify what actions you can take to meet the desired resource needs, know what to do when you can’t meet a need, as well as help the team use existing resources efficiently.

Included Courses

| Managing Team Resources
| Required Employee Resources
| One Resource for Success
| Use a Resource Management Agenda Item
| Resources and Customer Needs
| Providing the Right Resources
| Team Resource Needs
| Teams Improve Efficiency of Resources
Each course is approved for 1 hour of PMI PDU credit

Courseware for Managers: Recognizing Employees

Everyone wants to know what we’re doing well. We feel good knowing we’ve done a good job, are good at a particular task, and are seen as an important part of the team. It is motivating to receive recognition and praise. While recognition comes from a variety of places, one of the biggest sources of recognition is our manager. As a manager it is your job to ensure you are giving the right amount of recognition to each of your employees at the right time. The Recognizing Employees courseware will teach you how to give recognition each and every day, how to balance the right amount of both public and private recognition, how to recognize the accomplishments and achievements of your employees, as well as how to find others to provide recognition to your team.

Included Courses

| Recognize Employees Each and Every Day
| Recognize Accomplishments and Contribution
| Improving How Things Get Done
| Balance Public and Private Recognition
| Find Others to Provide Team Recognition
Each course is approved for 1 hour of PMI PDU credit

Courseware for Managers: Retaining Your Employees

Retention is key. Research continues to show the financial and productivity impact of employee turnover. And while you may not be able to stop all turnover; you can certainly decrease it. Thus limiting the impact of turnover on your team and creating the opportunity to strengthen your ability to maintain or increase your current level of performance. The Retaining Your Employees courseware focuses on the many aspects of retaining your employees. From understanding the factors that will cause your employees to stay to maximizing an employees skills on the job, you will learn how to create great work situations for each of your employees to cause them to want to engage, perform and stay with the organization.

Included Courses

| Overall Satisfaction at Work
| Keeping Your Employees
| Decreasing Employee Turnover
| Who Needs Better Work-Life Balance
|  Maximizing Employee Talents
| Creating Work Autonomy
| Compensation Rule of Thumb
| Your Own Requirements to Stay*
| *? Identify what will create a work situation that will cause you to stay
Each course is approved for 1 hour of PMI PDU credit

Courseware for Managers: Supervision Basics

When we’re in a managerial position, it is our job to guide and coach the performance of others. From setting clear expectations to helping others navigate challenges and obstacles, as supervisors we must help others perform at their best. The Supervision Basics courseware will help you set goals and objectives, know who needs additional coaching and help, as well as understanding what each person needs to create a great work situation. When we help our team understand what is expected of them, given them the feedback they need, as well as involve them in solving problems and issues, you’ll find each person more successful and the team is able to easily achieve its goals.

Included Courses

| Three Month Work Objectives
| Assist Employees Facing Challenges
| Team and Company Policies
| Know Your Employees
| Know Who’s Really Contributing
| Involving Others in Problem Solving
| Know Your Team’s Experience and Background
| Work-Life Balance for the Team
Each course is approved for 1 hour of PMI PDU credit

The Respectful Workplace

Create a culture that promotes a positive and respectful workplace while meeting your state sexual harassment training requirements.

Courseware for Managers and Individuals
Mix and match Vado’s short courses to create the right sexual harassment training program for your organization. Add on your state’s Legal Supplement to meet your state required sexual harassment training program.

Included Courses

| The Respectful Workplace: Introduction
| Diversity, Inclusion, and Equity
| Champion Civility
| Dating at Work
| Digital Sexual Harassment
| Identifying Discrimination
| Sexual Harassment
| Sexual Harassment in the Hospitality Industry
| Stop Harassment in Its Tracks
| Unconscious Bias
| Working it Out
| Manage for Respect - Corrective Action
| Manage for Respect - Coaching Conversations
| Manage for Respect - Establishing Respect Norms
| Manage for Respect - Expect the Best
| Manage for Respect - Receiving Complaints
| Acknowledgement
| Know Your Rights - California Harassment     Protections
| Know Your Rights - Connecticut Harassment     Protections
| Know Your Rights - Delaware Harassment     Protections
| Know Your Rights - Illinois Harassment     Protections
| Know Your Rights - Maine Harassment Protections
| Know Your Rights - New York Harassment
| Know Your Rights - Washington Harassment     Protections

Safety Training

Safety happens when employers make a conscious decision, each and every day, to make protecting workers a priority. In partnership with safety expert Troy Hackworth of SafeWorkday, we’ve developed comprehensive safety courses to help you meet your OSHA training requirements. Unlike canned, off-the-shelf courses, eLearning Brothers Safety Training gives you full control of your safety training, to save lives and protect workers from incidents that can impact their families for generations.

Included Courses

| Active Shooter Response
| Back Safety
| Bloodborne & Airborne Pathogens
| Control of Hazardous Energy: Lockout / Tagout
| Electrical Safety - Unqualified
| Fire Prevention and Safety
| First Aid
| Forklift Safety
| Hazcom: Your Right to Understand
| HearingConservation
| Machine Guards Safety
| New Worker Safety Orientation
| Occupational Heat Exposure
| Personal Protective Equipment (PPE)
| Respiratory Safety
| Safety Attitudes and Actions
| Safety & Health Program Management
| Scaffolding
| Slips, Trips, and Falls
| Stairways and Ladders
| Workplace Violence: Warning Signs & Prevention
Each course is approved for 1 hour of PMI PDU credit

Cybersecurity Awareness

Digital threats are multiplying every day. A culture of cybersecurity awareness and comprehensive cybersecurity training will reduce the human risk of falling prey to cyber-attacks. Your employees are your first line of cyber defense. Teach your employees to adopt a security-first mindset with interactive, mobile-friendly cybersecurity awareness training.

Included Courses

| Authentication: You Need to Know
| Multi-factor Authentication
| Password Management
| Think Like an Attacker
| Managing Cyber Risk
| Managing Cyber Health
| Compromised! Recognize & Report
| Personal Identifiable Information (PII)
| Data Privacy Regulations at Work (GDPR and CCPA)
| Information Sharing
| Secure Communication
| Phishing
| Social Engineering & Physical Security
| Software Updates
| Device Configuration

Available course collections include:

Basic Business Skills
Building Your Leadership Skills
Communicating with Others
Creating Great Work
Customer Service Basics
Design Thinking
Developing Work Relationships
Personal Behaviors and Conduct
Building Trust and Respect
Communication Skills for Managers
Creating Great Teamwork
Developing and Coaching Employees
Giving Great Feedback
Leadership Essentials
Managing for Success
Onboarding New Employees
The Respectful Workplace
Safety Training
Cybersecurity
Plus many more.
Contact us for the full list.

How does it work?

Purchase one of these editable off the shelf course collections and it’s made available in your organization’s dominKnow | ONE site, fully editable.

You can change the look and feel and branding.

You can edit the page content. Or add more pages, or delete pages.

And yes, you can even publish it as-is to your LMS without changes.
Computer showing eLearning Brothers Course

Complete SCORM packages you can easily upload into your own LMS

These off the shelf courses are available as published SCORM packages ready for you to start using immediately in your LMS.

Bud to Boss Toolkit®

Moving into a position of authority brings new challenges and new responsibilities—some of which might be uncomfortable. And as a first-time supervisor, it's common to feel overwhelmed, anxious and stressed out about transitioning from co-worker to boss.

That's exactly why we created the Bud to Boss Toolkit. Designed specifically to address the needs of anyone who is new to supervising and managing others, Bud to Boss will provide the foundation you need to take on your new position and move forward in your career.

You'll find out how to communicate with former peers who are now your subordinates, how to give feedback, handle performance reviews, as well as conduct difficult conversations—all in a way that's comfortable, productive and successful for BOTH of you.

The sad truth is that 40% of new managers fail within the first 18 months of promoting them because they don’t get the training they need to deal with people, manage workloads, mediate conflict, juggle deadlines and much more. That is why this online learning and performance support is more important than ever – with a huge ROI for the organization!

Included Courses

| Discussing Your New Leadership Role 
| Understand the Expectations of a New Role
| Creating the Mindset for Your New Role
| Control vs. Influence
| Communicating Positive Expectations
| Motivation for Change
| Accelerate the Acceptance of Organization Change
| Diagnose Resistance to Change
| Dominant Communication Style
| Inspiring Communication Style
| Supportive Communication Style
| Cautious Communication Style
| Seven Components of Great Presentations
| Sources of Feedback
| Four Types of Feedback
| Six Step Coaching Model
| Remove Yourself as a Source of Threat
| Creating a Conflict Resolution Mindset
| Accelerate Goal Achievement
| Goal Setting at Three Levels
This bundle or toolkit is approved for SHRM recertification credit

Performance Management & Development Toolkit

According to a recent study published by SHRM, 9 out of 10 line managers report that they do not like preparing for and delivering the annual performance review. 9 out 10 HR Managers report that they cannot rely on the data in the annual performance reviews. And most employees will agree that they would rather go to the dentist than go through a performance review!

Clearly the system is broken!

Introducing the Performance Management and Development Toolkit. This set of e-learning courseware will solve some of the most common performance management, performance review and development headaches. Turn the one time per year discussions into on-going discussions. Create valuable annual reviews driving development resulting in more motivated employees.

Included Courses

| An Introduction to Performance Development
| The Performance Development Mindset
| Getting Ready for Performance Development Discussions
| Conducting Performance Development Discussions
| Performance Development for Star Performers
| Performance Development for Struggling Performers
| Performance Development for Remote Employees
| A New Supervisor’s First Performance Development Discussion
This bundle or toolkit is approved for SHRM recertification credit
This bundle or toolkit is approved for HRCI recertification credit

Remote Leadership Toolkit

Leading remote employees is now a fact of life. Over 80% of teams and 90% of projects have at least one member not physically located with the rest of the group. In addition, a recent study from GlobalWorkplaceAnalytics.com showed that the number of employees who telecommute more than one day per week increased over 79% from 2005 to 2012.

While the principles of effective leadership and team management haven’t changed, maintaining peak performance and keeping employees engaged when separated by miles, time zones and culture is a tall task for any manager or organization.

Let’s be honest—leadership of others is already hard enough when they are down the hall or on the shop floor. When you add in the challenges of them being remote, it gets harder—and more stressful.
  • How do we communicate successfully?
  • How can we make meetings (that are already painful in person), work using technology?
  • How do we build the relationships and trust with the team—and help them do that between each other?
  • How do we present ideas, change and more at a distance?
  • How do we coach and give feedback successfully?
  • How do we deal with the unknowns? After all, we can’t see what they are doing, how they are doing it and if they are even working?
If have ever struggled with even one of these questions, you know what we mean.

Leadership is hard...doing it remotely is even harder.

Vado and Remote Leadership
Vado partnered with the Remote Leadership team to create bite sized e-learning courses that build the skills needed to successfully lead and manage a virtual team. With 18 courses, covering six topic areas, remote leaders now have the tools they need to be successful leaders, no matter where their employees work in the world.

Included Courses

Introduction to the Remote Leader

| The Unique Aspects of the Virtual Work Environment
| Classic Leadership with a Virtual Twist
| Building Trust in the Virtual Environment
Each course is approved for 1 hour of PMI PDU credit

Create and Manage Remote Teams

| Managing Remote Teams
| Building Trust with Remote Teams
| Maximizing Virtual Tools
Each course is approved for 1 hour of PMI PDU credit

Leading Effective Virtual Meetings

| The Pitfalls of Web-Based Meetings
| Planning a Virtual Meeting
| Leading a Virtual Meeting
Each course is approved for 1 hour of PMI PDU credit

Delivering Great Web Presentations

| Getting Ready for Your Virtual Presentation
| Web-based Presentation Basics
| Communication Techniques for Web-based Presentations
Each course is approved for 1 hour of PMI PDU credit

Remote Goal Setting and Accountability

| Keys to Remote Accountability
| Collaborative Goal Setting at a Distance
| Helping Others Achieve Goals
Each course is approved for 1 hour of PMI PDU credit

Remote Coaching Feedback

| Coaching Others—The Basics
| Applying Coaching Remotely
| Giving Remote Feedback
Each course is approved for 1 hour of PMI PDU credit

The Stay Interview Toolkit

Research shows that voluntary quits are approaching historic highs, while Gallup reports employee engagement has flat-lined over the past 15 years. Low employee engagement and high employee turnover is COSTLY. We have the solution: Stay Interviews.

Stay Interviews are one-on-one meetings between leaders and their newly-hired and continuing employees to improve engagement and retention. Stay Interviews succeed because:
  • They provide information that is always current.
  • They build trust between each manager and employee.
  • They address the absolute most important issues for each individual employee.
  • They put managers in the solution seat (versus HR) because the primary reason employees leave is failure to trust their direct manager.
Vado and C-Suite Analytics Featuring Top-Selling Author Dick Finnegan
Vado partnered with C-Suite Analytics and the best-selling author, Dick Finnegan, to create 12 bite-sized e-learning courses that build the skills needed to conduct meaningful Stay Interviews with employees to increase employee engagement and reduce turnover. Dick Finnegan, C-Suite Analytics founder, authored The Power of Stay Interviews and The Stay Interview. The first book is the top-selling book in history for the Society for Human Resources Management (SHRM).

Included Courses

| Introduction to the Stay Interview
| Preparing to Conduct Stay Interviews
| Essential Stay Interview Skill #1: Listening
| Essential Stay Interview Skill #2: Take Notes
| Essential Stay Interview Skill #3: Probing
| Essential Stay Interview Skill #4: Taking Responsibility
| Managing the Stay Interview
| Developing a Stay Plan
| Closing and Forecasting
| Avoiding Stay Interview Preparation Traps
| Avoiding Stay Interview Meeting Traps
| Avoiding Stay Interview Post Interview Traps

totalView™ Behavioral Based Interviewing

Great interviewers are made not born ... said in a different way ... if you want recruiters and hiring managers in your organization to make great hiring decisions, they need the totalView™ online e-learning interviewer training!

Interviewing is a skill, and just like becoming a brain surgeon it takes quality instruction and lots of practice to truly become an expert.

The totalView™ Toolkit is the affordable, high impacte-learning Interviewer Training Program that provides your interviewers all the tools they need to become interviewing pros!

Why does Totalview™ Work?

The totalView™ Toolkit teaches the OMNIview patented “Behavior Based Interviewing” approach, which is the most complete interviewing process in the world.

Behavior Based Interviewing allows you to structure both behavioral interview questions AND the many other critical non-behavioral questions you need to have answered to truly assess a candidate’s “fit”.

Once you’ve learned the OMNIview game changing interviewing “taxonomy” you will become a master at pulling insightful information from candidates, which is the key to a totalView™ of talent!

Vado and totalView™
Vado partnered with the OMNIview team to create bite sized e-learning courses that build the skills needed to successfully interview for fit and get a totalView™ of the candidate. With six courses, covering six topic areas, interviewers and hiring managers now have the tools they need to be successful interviewers. 

Included Courses

| Interviewing Basics
| Recognizing Behavior Responses
| Evaluating Candidate Responses
| Conducting Professional Interviews
| The Blended Interview Process
| The Legal Aspects of Interviewing
Each course is approved for 1 hour of PMI PDU credit

How to Work Successfully From Home

When You Work from Home…
Working from home is different. Even though your work responsibilities do not change when you go from working in an office building to working from home, how your work gets done will be different, as are the distractions and obstacles. Therefore, it is essential that we understand the challenges when we work from home and know how to create the right home work environment to ensure we are successful and productive.

Increase Personal Success with e-learning
The How to Work Successfully from Home courseware will help anyone prepare to be successful when working from home. Whether you work from home full-time or just a few days here and there, these courses will highlight what everyone needs to think about, plan for, and do to ensure work gets done at a high level, with quality, and on time.

How to Work Successfully from Home Courses
Each course is approximately 15 minutes in length, can be completed at the learner’s own pace, and is mobile responsive (adjusting to any screen size and orientation).

Included Courses

| Preparing to Successfully Work from Home
| Being Productive When Working from Home
| Being a Good Virtual Teammate

Process and Quality

Courseware for Managers
Quality, Lean, Six Sigma. This set of courses introduces individuals to the concepts of quality improvement, thinking lean, and Six Sigma. Learners are introduced to the basic concepts and tools, as well as learn techniques for how to apply these concepts and tools within their work and projects.

Included Courses

| Process and Quality Basics
| Lean Concepts
| Six Sigma Concepts+

Writing to Get Things Done®

In partnership with the BERRY Writing Group, the experts on business writing, Vado is pleased to announce our newest Toolkit. The Writing to Get Things Done® (WGTD) Toolkit combines the business writing expertise from the BERRY Writing Group with the instructional design of Vado’s courses.

Writing to Get Things Done® Toolkit will improve productivity by teaching how to use writing as a powerful tool for getting things done. Students will improve their on-the-job writing skills—writing clear, easy-to-read emails, letters, memorandums, meeting minutes, procedures, trip reports, and technical reports.

Who will benefit from this Toolkit
This Toolkit is for everyone who needs to meet important deadlines and keep projects on target, including professionals and leaders such as lawyers, engineers, analysts, managers and leaders.

The WGTD® Toolkit helps learners know how to:
  • Clarify thoughts before writing.
  • Separate the readers’ needs from the writer’s needs.
  • Use the inverted-pyramid principle of organization.
  • Use a listing paragraph format to highlight key ideas.
  • Use the language of getting things done vs. business speak.
  • Develop a professional tone that encourages cooperation.
  • Use our three models of organization for all business writing/emails.
  • Write technical information to non-technical people.
Introducing the BERRY Writing Group
During the past 35 years, the BERRY Writing Group has taught Writing to Get Things Done® (WGTD) to over 55,000 corporate and government employees. The Toolkit is based on material from five books that Mr. Berry has written or co-authored on business writing.

Included Courses

| Effective Business Communication
| Separating Readers' and Writers' Needs
| Identifying Ineffective Writing Styles
| Using the Reporting Process
| Selecting the Best Writing Model
| Write Effective Opening Paragraphs
| Effective Middle and Closing Paragraphs
| Forecasting Subject Lines
| Most Common Business Writing Model
| Writing Model for Reports and Documents
| Writing Style and Tone
| Effective Emails
Each course is approved for 1 hour of PMI PDU credit

Conducting Great Online Demos & Sales Calls

With territories getting larger and travel budgets tighter, conducting virtual sales calls and product demos is becoming more important, yet many people are uncomfortable selling in this environment. However, due to these changing business circumstances, it is critical sales professionals learn how to use technology to achieve the same goals as their face-to-face sales calls. These courses will build the skills sales people need to conduct effective and successful online demos and sales calls.

The Remote Leadership Institute
Vado partnered with The Remote Leadership Institute to combine their intellectual property with Vado’s instructional design. The courses feature Wayne Turmel is a writer and broadcaster, whose work includes Meeting Like You Mean It: A Leader's Guide to Painless and Productive Virtual Meetings, 6 Weeks to a Great Webinar, and 10 Steps to Successful Virtual Presentations.

Included Courses

| Introducing Online Sales Demos and Calls
| Preparing for Online Sales Calls and Demos
| Conducting Online Sales Calls and Demos

Relationship Selling

Created by Jim Cathcart, author of 18 books, including multiple international bestsellers, the Relationship Selling principles teach others how to treat their customer relationships as assets, and to look at selling through the eight steps in the sales cycle.

8 Steps of the Sales Cycle:
  • Preparation
  • Target the Right People
  • Connecting with People
  • Assessing Needs
  • Solving the Problem
  • Confirming the Sale
  • Assuring Satisfaction
  • Managing the Sale and Yourself
e-Learning Courseware
Based on the bestselling book Relationship Selling: The Eight Competencies of Top Sales Producers, this courseware will not only introduce you to the concepts and tools needed to help you build the eight competencies required to excel at each phase of the sales cycle, but will also help any salesperson believe in what he or she is doing, be genuine when interacting with customers, and to see oneself as a sales professional whose purpose is to make a difference by helping others succeed, while also earning a profit.

Those at the top understand that one must become and remain eligible for what they want. If you want the top people to seek you out, you must be the kind of person they would benefit from seeking out. If you want to be influential, you must continually learn in order to have more to offer. The Relationship Selling courseware will provide the tools and information you need to build and strengthen the eight competencies of sales leadership required to reach the top 1% in your field and achieve and surpass your sales goals.

Included Courses

| Introduction to Relationship Selling
| Prepare to Sell
| Target the Right Prospects
| Connect with the Person
| Assess the Needs
| Solve the Main Problem
| Confirm the Sale
| Assure Satisfaction
| Manage Sales and Yourself

Predictable Revenue ToolKit

In any organization, sales matter. We all know this. It’s no big secret—sales keep the doors open and create company revenue. However, what really matters is not our ability to get by, but our ability to thrive—and the right sales engine allows any organization to do just that. This set of e-learning courses will help you know what’s required to create scalable revenue, a repeatable system, and gain piece of mind knowing that the system you’ve put in place will do its job and ultimately help triple your sales!
  • Greatness does not come without great sales training and great sales processes Triple Qualified Leads.
  • Learn how sales team specialization and technology will 10X your lead gen efforts Close More Deals.
  • With better training, more leads, and more prospect touches, your team will close more deals Build a World Class Team.
  • Use this playbook to build your own Predictable Revenue generating team.

Included Courses

Predictable Revenue: An Introduction

| How to Triple Your Sales
| Why Sales People Shouldn’t Prospect
| Sales Tools and Technology

Lead Generation: Seeds (Customer Success)

| Seeds and Word of Mouth
| Customer Success and Growth
| Lifetime Customer Value

Lead Generation: Nets (Inbound Marketing)

| A Framework for Inbound Lead Generation
| Common Marketing Failures
| The Most Important Growth Metric

Lead Generation: Spears (Outbound Prospecting)

| Outbound Prospecting: The Business Case
| Building an Outbound Team
| Maintaining an Outbound Team

Compliance Toolkit

We know from experience that learners are turned off by boring videos, irrelevant interactions, and memorizing laws. Our training starts with the laws but goes beyond by teaching people how to behave toward others and teaching how they can expect to be treated in return. Designed for mobile playback in any location, narration is optional, and information is presented in short segments.

Included Courses

| Bloodborne Pathogens in the Workplace
| Credit Card Processing (PCI-DSS)
| Data Privacy and Cybersecurity
| EMV (Chip CC Global Standards)
| Fire Safety Awareness in the Workplace
| HIPAA Privacy, Security and HITECH for General Workforce
|  Saafety in the Workplace
| The Legal Aspects of Interviewing - City and State
| Understanding Anti-Bribery and Anti-Corruption
| Understanding the Code of Conduct
Course is approved for 1 hour of PMI PDU credit

DISC Communication

Use the tools in this powerful DISC Communication e-learning course to teach everyone in your organization how they can capitalize on their own unique communication style and interact with co-workers and customers more effectively.

Included Courses

| DISC Model Overview
| D to D Communication
| D to I Communication
| D to S Communication
| D to C Communication
| I to D Communication
| I to I Communication
| S to D Communication
| S to I Communication
| S to S Communication
| S to C Communication
| C to D Communication
| C to I Communication
| C to S Communication
| C to C Communication

Customer Engagement Toolkit

Courseware for Managers and Individuals
This training focuses on the skills needed to engage customers and keep them. Designed for mobile playback in any location, narration is optional, and information is presented in short segments.

Included Courses

| Engaging the Customer
| Selling by Suggestion
| 10 Principles of Customer Service
| Customer Loyalty and the Trust Continuum
| Managing Customer Complaints

Healthcare Toolkit

Courseware for Managers and Individuals
This course informs the learner of cultural issues in the healthcare setting, fraud waste and abuse in the medical profession, and HIPAA privacy and security for nurses. Designed for mobile playback in any location, narration is optional, and information is presented in short segments.

Included Courses

| Cultural Competency in the Healthcare Setting
| Fraud Waste and Abuse in the Medical Profession
| HIPAA Privacy, Security and HITECH for Nursing Workforce

Pharmacy Compliance Toolkit

Courseware for Managers and Individuals
This course provides awareness of the compliance laws for individuals in the Pharmacy workforce. Designed for mobile playback in any location, narration is optional, and information is presented in short segments.

Included Courses

| Bloodborne Pathogens in the Pharmacy Setting
|  Combating Medicare Parts C & D Fraud, Waste, and Abuse
| Cultural Competency in the Pharmacy Setting
| HIPAA Privacy, Security and HITECH for Pharmacy Workforce
| Hazard Communication Standard and GHS for Pharmacy Workforce

Pharmacy Workforce Toolkit

Courseware for Managers and Individuals
This course provides awareness of the laws for individuals in the Pharmacy workforce. Designed for mobile playback in any location, narration is optional, and information is presented in short segments.

Included Courses

| CMEA (Combat Methamphetamine Epidemic Act) Training
| iPLEDGE™ for Pharmacy Professionals
| Patient Safety & Medication Errors

Small Business Management Toolkit

Courseware for Managers and Individuals
This course provides skills relevant to small business management. Designed for mobile playback in any location, narration is optional, and information is presented in short segments.

Included Courses

| Building a Business
| Check Cashing Do's & Don'ts
| Detecting Counterfeit Currency
| Organized Retail Theft Prevention
| P&L Basics
| Running a Business
| Shoplifting & Employee Theft Prevention
|
* Course is approved for 1 hour of PMI PDU credit

Workforce Readiness Toolkit

Courseware for Managers and Individuals
This course provides skills for individuals in entering the workforce. Designed for mobile playback in any location, narration is optional, and information is presented in short segments.

Included Courses

| Conflict Resolution
| Managing Workday Stress
| Managing Your Time
| Negotiating (striving for a win-win
| Workplace Communication
| Work Habits & Success

Available course collections include:

Performance Management & Development Toolkit
Remote Leadership Toolkit
totalView™ Behavioral Based Interviewing
How to Work Successfully From Home
Process and Quality
Writing to Get Things Done®
Conducting Great Online Demos & Sales Calls
Relationship Selling
Predictable Revenue ToolKit
DISC Communication
Customer Engagement Toolkit
Healthcare Toolkit
Pharmacy Compliance Toolkit
Small Business Management Toolkit
Workforce Readiness Toolkit
Plus many more.
Contact us for the full list.

Our Content Partners

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eLearning Brothers

Rockstar microlearning by the award winning eLearning design and development team at eLearning Brothers. Each course in the Rockstar Learning Model is presented in three parts:
  • Learn: Complete a brief mobile-responsive microlearning course with quiz
  • Rehearse: •Put your learning into practice with a hands-on activity to refine and apply your learning on-the-job
  • Perform: Reflect and create a personal Performance Plan to put your learning to work
Rockstar Learning off the shelf courses include audio and are tested for accessibility (508 compliance) and a true mobile-responsive experience. This learning will make you a Rockstar at work!
Rockstar microlearning by the award winning eLearning design and development team at eLearning Brothers.
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Vado

With over 315 bite sized learning courses, Vado helps learners build the skills needed to lead and manage others, strengthen performance, and increase business results.

Development happens on the job.
Vado's off the shelf e-learning courseware helps the learner apply learning on the job through step by step instructions and exercises. The combination of short videos followed by step by step instructions help learners put into practice the learning they just completed, which means organization leaders are confident that the transition from learning to application on the job actually happens, and organization capabilities are increased. Vado courses are tested for accessibility (508 compliance) and a true mobile-responsive experience.
With over 315 bite sized learning courses, Vado helps learners build the skills needed to lead and manage others, strengthen performance, and increase business results.

Contact Us Today to Learn More!

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