Yes, user access is under your control.  Your license is based on active users and you can activate or deactivate users whenever you want as much as you want within your total license count.  If you are growing and need to add additional licenses, contact us. These will be pro-rated against your annual agreement.

Need a little extra help or want to ramp up faster? Premium support is for you.  You can add premium support to your account at anytime for 15% of your total license cost, contact us to get set up.

Yes, please contact us with your institution's information to see if you are eligible.

Online authoring tools offer several advantages that desktop tools simply can't. Features such as working on the same project at the same time, the ability to share and re-use learning resources across all projects and platforms, and the ability to allow subject matter experts and other stakeholders to review and approve content online — with no special tools or configurations necessary. View our eLearning Authoring Tools comparison of cloud vs desktop.

Contact us and we can work with you to upgrade your license to add additional users or change your license type.

• Your own URL for accessing the system.
• A dedicated instance of the platform vs a tenant of a shared instance.
• Ability to align setup with specific customer IT policies.
• Optional SAML2 SSO.
• Flexibility in meeting specific customer needs outside of the normal update cycle.
• Inclusion of authoring roles and rights vs everyone sees everything.
• Manage your own accounts and users vs dominKnow, making changes upon request.
• Storage data limits pooled for all users vs each user having a set amount.
• Template libraries and categories expanded for better organization of content.

Support is a click away when you are logged into the system. From within the software you have access to a quick interface overview, a complete self-paced training guide, hundreds of searchable knowledge base articles, quick-view videos covering a variety of features, access to our dominKnow webinar series, and unlimited email support.

All storage limits are soft limits. If you are in danger of using more than your allotted space we won’t shut off your ability to add more content. Instead we’ll contact you, let you know you are over the limit, and give you an opportunity to remove files or purchase additional storage space.

From within the software interface you can download our self-paced training materials — which include a step-by-step training guide and all the materials needed to build an instructionally sound eLearning course. If you would like more training support, we also offer instructor led training options that can be delivered virtually or on location at your company’s site. For larger organizations, ask about our Train-the-Trainer program.