Everything you need to create, manage, and deploy content for formal learning and on-the-job support is included — with a full set of tools and processes to integrate seamlessly into your existing infrastructure.
All authoring packages come with Standard Level Support, which includes unlimited email support, embedded help, stock art, and all system updates. Premium Level Support offers everything Standard does, plus unlimited phone support, integration and configuration support, web meeting support, and 10% off custom services. You can purchase Premium Level Support at any time for 15% of your total license cost.
Training is available as instructor guided self-study and customized group training at your location or delivered virtually. Training is led by an experienced instructional designer with an intimate knowledge of dominKnow | ONE. Have a large number of people who need training? Ask about our "Train-the-Trainer" program.
dominKnow can also provide a host of other services — from course creation and conversion to custom Theme and Template development. Need help with something? Just ask!
Yes, user access is under your control. Your license is based on active users and you can activate or deactivate users whenever you want as much as you want within your total license count. If you are growing and need to add additional licenses, contact us. These will be pro-rated against your annual agreement.
Need a little extra help or want to ramp up faster? Premium support is for you. You can add premium support to your account at anytime for 15% of your total license cost, contact us to get set up.
Yes, please contact us with your institution's information to see if you are eligible.
Online authoring tools offer several advantages that desktop tools simply can't. Features such as working on the same project at the same time, the ability to share and re-use learning resources across all projects and platforms, and the ability to allow subject matter experts and other stakeholders to review and approve content online — with no special tools or configurations necessary. View our eLearning Authoring Tools comparison of cloud vs desktop.
Contact us and we can work with you to upgrade your license to add additional users or change your license type.
Support is a click away when you are logged into the system. From within the software you have access to a quick interface overview, a complete self-paced training guide, hundreds of searchable knowledge base articles, quick-view videos covering a variety of features, access to our dominKnow webinar series, and unlimited email support.
All storage limits are soft limits. If you are in danger of using more than your allotted space we won’t shut off your ability to add more content. Instead we’ll contact you, let you know you are over the limit, and give you an opportunity to remove files or purchase additional storage space.
From within the software interface you can download our self-paced training materials — which include a step-by-step training guide and all the materials needed to build an instructionally sound eLearning course. If you would like more training support, we also offer instructor led training options that can be delivered virtually or on location at your company’s site. For larger organizations, ask about our Train-the-Trainer program.