AI Security and Privacy at dominKnow

At dominKnow, we are developing AI-powered enhancements to help creators build better content faster while supporting sound instructional design principles. Our flexible platform allows organizations to leverage AI innovations without compromising control, security, or quality.

Our AI is human-centered, enabling creators to collaborate with AI throughout the content development process. While AI accelerates workflows and supports design, creators remain in full control.

Here we outline dominKnow’s standards and practices for deploying AI within our platform, including our commitments to data integrity, privacy, tenant data isolation, and ethical AI use. Our goal is to deliver powerful AI capabilities securely, responsibly, and in alignment with our customers’ needs.

Data Integrity and Ethical AI Usage

At dominKnow, we are committed to the responsible and ethical use of AI. Our AI features are designed to uphold the highest standards of data integrity, privacy, and security. We ensure that:

• All AI features, including those integrated from third-party services, comply with dominKnow’s strict security and ethical guidelines.
• AI features are opt-in, giving organizations full control to choose whether they are enabled.
• Customers are clearly informed whenever generative AI tools are used in connection with their content.
• Continuous monitoring, testing, and evaluation are conducted to ensure fairness, mitigate bias, and maintain tenant data isolation.

Data Privacy

Our approach to AI provides customers with the option to opt out, ensuring they maintain full choice and control over their interaction with AI technologies. To reinforce this commitment, we have established stringent contractual obligations with our AI partners, guaranteeing that these controls are rigorously enforced and aligned with dominKnow’s standards.

We ensure that:

• Data handling practices for AI systems adhere to strict principles designed to protect customer privacy and comply with applicable regulatory requirements.
• Customer data is retained only for the duration of the subscription, solely to provide the services under the terms of the agreement.
• Practices are regularly reviewed and updated to remain aligned with evolving regulations.
• Compliance with international data protection laws and frameworks, including CCPA and GDPR, is maintained.
• AI sub-processors are subject to a zero data retention policy, requiring the immediate deletion of any customer data after generating output.
• All AI components operate in accordance with relevant laws, industry standards, and ethical guidelines.
• Customer data is never used for AI training purposes.
• Policies governing the handling of user data are clear, transparent, and enforceable.
• Data privacy is safeguarded throughout the AI interaction lifecycle.

Trusted Partners

dominKnow carefully selects its AI partners to ensure the highest standards of performance, security, and reliability. Our partners include OpenAI, Anthropic, LangGraph, DeepL, and AWS, each playing a critical role in enhancing the capabilities of our products. OpenAI, known for ChatGPT, and Anthropic, known for Claude, support prompt-based AI actions. LangGraph manages AI workflows, while AWS provides infrastructure services, and AWS and DeepL provide translation capabilities.
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Data Transmissions & Encryption

Secure data transmission is critical in dominKnow’s AI implementations. We employ robust encryption protocols to protect all data exchanges against unauthorized access and maintain data confidentiality and integrity. All communications with our third-party AI services are strictly over secure channels: Data is always encrypted during transit over connections secured with Transport Layer Security (TLS) 1.2 or 1.3 encryption.