Customer Experience: Another Option for Instructional Designers

June 23, 2021
4 minutes
Customer Experience: Another Option for Instructional Designers

Just because you have an instructional design degree doesn't mean you're limited to only working in training teams.  The increase of Software as a Service companies in recent years has placed Customer Education (CE) teams above the standard training department.  

You might ask, but how could any department be more important than the training department?

It's a long story, but here's the short version: Customer Education directly impacts the company's bottom line. Internal training is important, but without customers there is no need for employees to be trained.  

But do not despair. Your ID knowledge and skills are useful and, as it happens, necessary.  Onboarding new customers is the new "onboarding".  It's different than onboarding new employees however both require learning.  

In this episode, we had the unique opportunity to talk with one of our own, Mel Milloway, who has decided to make the leap out of employee training into the world of Customer Education.  Mel is a former guest on IDIODC and you all have certainly come to know her through LinkedIn, other social media, and presenting at industry conferences.

We spoke with Mel about the transition and why she's doing it. But we'll also talked about the similarities between internal ID work and CE work.  

If you're also at a crossroads in your career, then you should check out the recording and add to your options for your next career move.

To see all the comments from the chat, check out the full session right here.  

And to ask more questions, or participate in extended conversations about this episode, please join us in the IDIODC LinkedIn Group.  

You can also sign up for our next episode, Digital Design for Instructional Designers with Mark Lassoff. Save your spot now!  

About Mel Milloway

Mel is a Manager of Learning Experience Design at Miro in the space of Customer Education. ExAmazon, JLL, and J&J. She's an avid blogger in the learning industry. She specializes in UI/UX for learning experiences, as well as working with xAPI. She is passionate about testing out new tech technologies to support learning solutions.


Instructional Designers in Offices Drinking Coffee (affectionately known as IDIODC) is a weekly live videocast and podcast that helps instructional designers with pain points and provides best practices and industry insight.  

Every Wednesday morning at 10am ET hosts Brent Schlenker and Chris Van Wingerden guide us through an upbeat and candid conversation with their guests from the elearning and training world. The live cast session encourages peers to participate in the chat and share their own personal insight! After airing live, you can catch the learning podcast on all major streams such as Spotify, Apple and Google Play podcasts, as well as on YouTube.

IDIODC is a Top 40 Hit!

We could have been #1 but chair dancing was not a judged element. But no matter, we’re just happy to be selected. Check out this amazingly short press release: “IDIODC was selected as one of the Top 40 Learning and Development Podcasts on the web.”

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