Questions to Ask BEFORE Talking about Training

February 17, 2021
5 minutes
Questions to Ask BEFORE Talking about Training

Do you often wonder if training is necessary?

Are you tired of being a department of order takers?

What if there was a magic question, or collection of questions, you could ask stakeholders when they request training that could convince them training might not be the answer?

Actually, there are 20 questions you should ask. And our guest in this episode wrote the book on them.

Jeff Kortenbosch has been a successful Learning professional for more than two decades and has put these questions to the test. And they work.

Jeff walked us through some of the 20 questions and shared his insights into why they work and how important it is to use these questions to gain clarity. He estimates 40% of his requests do not turn into real projects after applying the 20 question process.

And if you're wondering why anyone would want to turn away work then you better check out the recording and find out!

Just taking on every training request that comes in is not a good strategy for success... for you OR the business. You want to be working on the training solutions with the most business impact, and not just every request that lands in the inbox.

Check out the replay of this episode. And download Jeff’s FREE book at the link in his bio below.

To see all the comments from the chat, check out the full session right here.  

And to ask more questions, or participate in extended conversations about this episode, please join us in our new IDIODC LinkedIn Group.  

You can also sign up for our next episode, Incorporating Storytelling into Your eLearning with Hadiya Nuriddin. Save your spot now!

And if you're interested in other ways to enhance and improve the needs analysis and starting phases of your training and performance solutions, here are some other dominKnow resources you might find helpful:

About Jeff Kortenbosch

Jeff Kortenbosch is a Senior Performance, Change and Learning professional with over 20 years of experience in both traditional and modern learning and performance concepts. He's an accomplished performance consultant, learning advisor, business partner, L&D leader, coach, trainer and content-developer on a mission to bring performance-based learning and business impact back to the workplace.

He’s also the author of 20 Questions L&D Should Ask BEFORE Talking about Training.


Instructional Designers in Offices Drinking Coffee (affectionately known as IDIODC) is a weekly live videocast and podcast that helps instructional designers with pain points and provides best practices and industry insight.  

Every Wednesday morning at 10am ET hosts Brent Schlenker and Chris Van Wingerden guide us through an upbeat and candid conversation with their guests from the elearning and training world. The live cast session encourages peers to participate in the chat and share their own personal insight! After airing live, you can catch the learning podcast on all major streams such as Spotify, Apple and Google Play podcasts, as well as on YouTube.

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