All Claro authoring packages come with Standard Level Support, which includes unlimited email support, embedded help, stock art, and all Claro system updates. Premium Level Support offers everything Standard does, plus unlimited phone support, premium stock art, custom designed theme packages, integration and configuration support and more. Download a pdf of our pricing sheets here.
FREE |
Claro Lite = $135/year/author Claro Standard = $195/year/author Claro Pro = $300/year/author Workgroup = $375/year/author |
|
|---|---|---|
| All system upgrades |  |
 |
| Embedded help system, knowledge base and community best practices |
|
|
| Unlimited email Support * | |
|
| Unlimited phone support * | |
|
| Extended support hours * | |
|
| Claro Stock Asset library ** | Basic | Premium |
| Custom theme | Branded (logo & colors) |
Customized (built to order) |
| Third-party LMS integration support | |
|
| Consultation on configuration of delivery networks (CDNs) | |
|
| Consultation on configuration of video streaming services | |
|
| Consultation on mobile content development and delivery | |
|
| 10% discount on professional service offerings | |
|
| Pre-release priority release of hot fixes to resolved incidents (non priority 1 incidents) |
|
* Standard support hours are Monday to Friday, 8am to 5pm, ET
Extended support hours are Monday to Friday, 8am to 8pm, ET
** Claro's Premium stock art asset library gives you hundreds of additional
images and graphics designed specifically for content creation projects
