Needs Analysis

A needs analysis is a critical tool for developing and improving training programs.

Calling on our instructional design and industry experience, the dominKnow professional services team will work collaboratively with you to complete a needs analysis.

Following a systematic process, we collect data and ideas and distil this information into something that will help your organization understand its learning needs. We then build a comprehensive plan to help you maximize the benefits of your learning investments.

A dominKnow Needs Analysis may include:

• Existing curriculum review
• Skills gap analysis
• Content analysis
• Focus group sessions
• One-on-one interviews
• Needs assessments services based on focus groups and interviews
• Assistance with forming and managing an internal e-learning team

Consultation & Creative Services

Not every training team is ready or equipped to become an e-learning team.

Teams have different skills sets, and it’s not always possible for a training department to be able to do everything.

Our professional services team can help supplement your organization’s training department to help provide the skills and experience it may not have, including:

• Instructional design
• Graphic design
• Animation and Flash development
• Courseware production and development

The dominKnow team can also provide electronic documentation services, including:

• Training manuals
• Training workbooks
• Help documentation
• Support documentation
• Reference cards or job aids

Coaching and training on any aspect of courseware development is also available.

Content Conversion

Course conversion is a service dominKnow provides to help you to repurpose legacy course content for use online. You might, for example, consider converting your training manual or a conference PowerPoint into an online course. Upon conversion, what you have is a SCORM-compliant course ready to deliver to your students and track their results.

Content conversion allows you to:

• Track student progress and administrative changes to content
• Collect reports for training metrics and ROI
• Manage student enrollments
• Control content availability
• Realize cost savings through content management, re-usability, and delivery

During the conversion process we may assist by:

• Analyzing content
• Applying instructional design principles to align and present content effectively
• Creating a learning map to convert/re-purpose content
• Importing and building the course in the LCMS
• Designing and developing additional enhancements (graphic design, animations, interactions, reviews or practice exercises, testing or assessments, resources, glossary, polls or surveys)
• Adding customized course navigation features

Custom Online and Blended Learning

The dominKnow Creative Services team of instructional designers, graphic designers and multimedia specialists can carry out the full development of online training courses.

The dominKnow team can assist your organization in bringing technology and education together to provide you return-on-investment (ROI) now and into the future. We can build e-learning or blended learning programs that provide you with return-on-investment (ROI) that’s both immediate and long-lasting.

The dominKnow team's e-learning development approaches take great advantage of the ability to use multimedia to create engaging, interactive and effective learning experiences. At the same time, the dominKnow approach is always grounded in sound instructional design and understanding of the training needs a project must address and meet.

As courseware developers, we foster a spirit of cooperation and partnership that fuels the design process by involving the imagination and creativity of all participants in the development process.

dominKnow courseware design and development delivers a product that is:

• Clear—containing concise and informative content
• Engaging—using instructionally sound interactive elements and practice exercises
• Friendly—exhibiting an appropriate and personal flavour
• Effective—employing an economical and targeted approach that meets the needs analysis identified for your project

Our approach for each course is specific to your needs, based on the analysis conducted with you. A course approach may be simple or may be highly interactive and media-rich featuring video, software simulations, branching exercises, custom graphics and animations. Surveys, polls, supplemental resources, and podcasts may also be used to support and augment course material. Practice or review exercises will help reinforce instruction and prepare the learner for assessment and testing.

For blended learning projects, the dominKnow team also plans and develops materials to support instructor-led sessions, whether these be intended for face-to-face delivery or through virtual classrooms. This can include lesson plans, training manuals, Microsoft PowerPoint slide decks and more.

The dominKnow team also understands the factors that contribute to the successful implementation of a new learning program, and can help an organization develop communication plans and materials for a successful rollout and adoption of the training program.

Training Metrics

Once your learning program is under way, it is vital to ensure that it is achieving the results your organization needs.

The dominKnow services team can help an organization develop and carry out programs to measure the effectiveness of training through the full range of the Kirkpatrick Model. This can include measuring and evaluating:

• Level One: Students' Reaction
• Level Two: Learning Results
• Level Three: Behaviour in the Workplace
• Level Four: Business Results

Measuring and reporting results may include any of all of the following:

• Polls and surveys utilized as evaluation tools
• Evaluation of online training reports from the LCMS
• Assessments and testing
• Observation surveys of the application of new behaviours in the workplace
• Measurement and evaluation of business results

Once training metrics are evaluated, we can help you determine further development and training needs.